Returns

We are big on happy customers, if you are unhappy with the product you have received or there is a problem we want to help.

Articles

Returns and Refunds

We are big on happy customers, if you are unhappy with the product you have received or there is a problem we want to help. We recommend reading through our returns and warranty information found here and our terms and conditions prior to shopping wi

Your Consumer Rights

As a consumer you are entitled to consumer guarantees as outlined by the Australia Competition and Consumer Commission (ACCC). Likewise, if the item you have received has a major fault you are entitled to request a replacement or refund. If the fault

Change of Mind Refunds

If you change your mind within 30 days of receiving your items, then no worries, we will refund or exchange the item/s for you (your choice!) subject to the following conditions:. Postage costs will be at the returner’s expense, an item that is not r

My item arrived Damaged

We have several checks in place to make sure you get the items that you are after and they reach you in good order. Damaged and defective items must be assessed by our customer support team before a refund or replacement can be issued. If an item you

Packing your items for return

We make sure your orders are securely packed to avoid damage in transit. If you have the box and packaging your order arrived in, please pack it up as you received it and send it back to us. Alternatively please ensure when you are returning products

The item I received is not what I ordered. What can I do?

If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the item you have received in error. Photos are always helpful. Our support team will work to resolve