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Metro Hobbies

If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the item you have received in error.&#xA0;Photos are always helpfulOur support team will work to resolve this with you as quickly as they can.

If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the item you have received in error. Photos are always helpful. Our support team will work to resolve

The item I received is not what I ordered. What can I do?

Returns

Our Story

Community and Enviroment

Metro Hobbies Youtube

Website Terms of Use

Disclaimer

Privacy Policy

About Us

Price Matching

Stock Locations & Store Transfers

International Shipping

Which items are available for shipping to New Zealand?

Do you buy second hand products?

Can you provide a quote for insurance purposes?

Want us to order something not listed on our website?

School Purchase Orders

Shopping with Metro Hobbies

How to set up an account

Can I add to or change my order?

Can I combine my orders?

I placed an order and now the item is showing sold out. Will my order be shipped?

What does out of stock mean?

What is a wishlist?

Can I change my postal address after submitting an order?

Can I delete or close my account?

What does pre-order mean?

Can I order something that is out of stock or pre-order?

When will my pre-order ship?

The item I pre-ordered is now showing sold out, have I missed out?

The order I placed contains a both in stock and pre-order product, when will it ship?

Pre-Orders

Ordering Online

How to Log In to your New Metro Hobbies Account

Changing account details

How do I change the email address associated with my account?

Your Account

Shipping Guide and Pricing

Shipping Method Overview

When will my order ship?

How can I track my order?

How long will it take for my order to arrive?

Will I need to sign for my delivery?

Do you offer express shipping?

Do you ship to PO Boxes?

Will my shipment be insured?

My order has not arrived

Return to senders

Shipping

What is a Click & Collect?

How do I use Click & Collect?

When will my click & collect order be ready?

What do I need to bring when I collect my order?

Can someone else collect my order for me?

What happens if items in my click & collect are out of stock?

How long do you hold Click & Collect orders?

Can I change or cancel my Click & Collect order?

Click & Collect

Accepted Payment Methods

Buy Now Pay Later

Do you offer in store Laybuys?

Credit Card Verification - 3D Secure

Placing an order with Direct Deposit

Payments

What is the difference between a Standard /Physical Gift Card and an eGift Card?

How do I use my Physical Gift Card?

How do I use my eGift Card?

Do you sell gift cards?

Can I refund my gift card?

Can I recharge/cash out my Gift Card?

When does my Gift Card expire?

My eGift Card in not working?

Gift Cards & eGift Cards

Returns and Refunds

Your Consumer Rights

Change of Mind Refunds

My item arrived Damaged

Packing your items for return

The puzzle I received is missing pieces, What can I do?

The Lego set I have received is missing a part, what can I do?

The Artesania kit I purchased is missing pieces, what can I do?

Missing Pieces

Metro Hobbies Warranty Procedure

Warranty Periods

Repairs

Faulty Products, Repairs and Our Warranty Procedure

What is the difference between brushed and brushless motors?

What do RTF, BNF, PNP and ARF all mean?

What does RTR Mean?

What is the difference between Mode 1 and Mode 2?

What is the average run time of an RC Car?

I've stripped a spur gear, is this covered under warranty?

Are spare parts available?

RC FAQS

What does 2S, 3S, 4S & 6S mean in a LiPo battery?

Radio Control Battery Safety

Radio Control Charger Safety

What does mAh mean?

What does the C rating mean in a LiPo battery?

Batteries and Chargers

A Beginners guide to Driving Radio Control Cars!

A Beginners guide to Radio Control Aircraft!

How to maintain a RC Boat

How to Maintain RC Shock Absorbers

How do I know that my RC motor is OK after a crash?

How to replace RC car wheels and Tyres?

How to replace the servo in your RC car

How do I make my RC Car body shell more durable?

Easy RC Plane Repairs

Storing your RC Car

New to RC

Radio Control FAQs

Understanding Model Kit Scales

What do I need to complete my plastic model kit?

Do model kits come with paint and glue?

I've lost or damaged a piece of my model kit, can you help me get a replacement?

Plastic Model FAQ

Acrylic, Enamel and Lacquer Paints. What's the difference?

Cutting parts off a plastic sprue

What is the benefit or using extra thin glue?

When should you use super glue and what on?

What can I use to glue clear pieces?

Gunze Mr Hobby Model Paints - Getting Started with Mr Hobby

Hobby Supplies FAQ

Buyers Guide to Beginner Airbrushing

What is the difference between Single Action and Double Action Airbrushes?

Cleaning your Airbrush

Getting into Airbrushing

Quick Look at Airbrush Paint Consistency and Airbrush Flow

Airbrushing

What is Gundam?

Gundam Grades (HG/MG/PG) What do they mean?

What tools will I need to build my Gundam Model?

Gundam FAQs

Plastic Modelling and Hobby Supplies FAQs

What is the difference between HO, OO and N Scale?

Do Hornby and Peco work together?

What is the difference between HO and OO scale?

Can my OO scale train run on HO gauge track?

What is the difference between DC and DCC?

What is the difference between DCC Fitted and DCC Ready?

What is narrow gauge?

What is the difference between insulfrogs and electrofrogs?

What does track code refer to?

What is rolling stock?

How to take care of your model locomotive

How to handle your Model Locomotive

Kato to Tomix Track Adapter

Model Railway FAQs

Slot Car Buyers Guide

What is the difference between digital and analogue sets?

Can you run Scalextric Cars on Carrera track and vice versa?

Can I get more track and cars for my slot car set?

Will Carrera Digital Cars run on Carrera Evolution track?

Can you run analogue cars on digital sets?

Differences between Carrera Digital 1/32 wireless and Digital 1/32 Wired

How to maintain your slot car

How to replace slot car braids

Slot Car FAQs

Traxxas Australian Product Safety Recall 2024

Product Recall 1/10 ECX Desert Buggy, Monster Truck, ECX Brutus, Slipper Pad Spare Parts

Product Recalls

The item I received is not what I ordered. What can I do?Updated 4 months ago