What is a Click & Collect?
Click and collect allows you to purchase goods online through the Metro Hobbies website and pick them up in one of our stores at a time that's convenient to you.
All articles
Click & Collect
Click and collect allows you to purchase goods online through the Metro Hobbies website and pick them up in one of our stores.
How do I use Click & Collect?
Step 1: Choose your products online. Step 2: Choose a pick up location. Step 3: Select Click and Collect as your shipping method. Step 4: Wait to hear from us. Step 5: Collect your order in-store
When will my click & collect order be ready?
If all the items are located in your preferred store, we will aim to have all Click and Collect orders ready within 1 hour of placing your order. If your order contains items that are located at another store we will do our best to have your order re
What do I need to bring when I collect my order?
When coming to pick up your order please make sure you bring:. You will be required to sign for your order on collection.
Can someone else collect my order for me?
If you would like someone else to pick up your order please contact us prior to attempting to collect the order. We will let you know if your order is eligible based on order value, payment method, order verification, and the person's relationship to
What happens if items in my click & collect are out of stock?
Sometimes, items in your Click and Collect order may be damaged or missing and we will only find out when we pick your order. If this is the case we'll be in touch to let you know about the missing items and outline your options. We don't want you to
How long do you hold Click & Collect orders?
We hold Click and Collect orders for 30 days after you receive your order collection notification. If you do not collect your order within 14 days we will try to contact you. After 30 days your order will be cancelled.
Can I change or cancel my Click & Collect order?
You can modify your Click and Collect order at any time. If you would like to make a change to your order please send us a message or give us a call!