Everything you need to know about shipping, from delivery choices to tracking your package.
Excludes items over 1 metre or 22kgAll orders over $150 will qualify for Free Shipping (Excluding items over 1M or 22kg & Dangerous Goods or Shipping to Northern Territory). To check freight prices, add the items you are interested in to your cart, a
Please keep in mind that our order processing time varies depending on inventory location with a minimum of 1 business day and a maximum of 10 business days. For more details about our processing times see here. See also our Shipping Guide & Pricing
We do our best to dispatch all orders as quickly as possible!. Handling times are dependant on the stock location at the time of purchasing. To find out more about stock locations in our Stock Locations FAQ. You will receive a tracking number before
A tracking number will be emailed to you on the day your order is dispatched. You will also be able to find your tracking number by viewing the order in your Account Order History when logged in to your account on our website. Please be sure to check
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australia Post, their delivery time frames are listed below. Please note that this is a guide only as
All of our deliveries require signature on delivery by default, as this is a more secure way of shipping. If you require Authority to Leave (ATL), please leave a note on your order or get in touch with us as soon as possible. Please note that if you
While not an option at our checkout we can certainly arrange express post shipping for you. If you would like a quote before placing an order, please contact our Customer support team with the items you are interested in and your postal address, and
Yes! Please select Australia Post as your carrier at check out. TNT, Couriers Please and Startrack do not ship to PO Box. Please note due to size some bulky/oversized items are not accepted by Australia Post and may have to be posted by another freig
While all our shipments are tracked and require a signature on delivery by default, they are not insured. If you would like transit insurance as protection against damage in transit or a lost package, please get in touch with us and we can provide a
All packages we send are tracked. Please be sure to track your order on the Australia Post or Startrack website for any helpful information about your package. https://auspost.com.au/mypost/track/#/search. https://startrack.com.au/track/search. Pleas
If your parcel is returned to us, our customers support team will reach out to you to discuss re-delivery. Common reason parcels are returned. Return to sender parcels incur a $12.50 return to sender fee and you will also be required to pay for an ad